Mera Aspataal (My Hospital) for Improving Healthcare by Patient Feedback 2024

The Mera Aspataal (My Hospital) initiative is a government program launched by the Ministry of Health and Family Welfare (MoHFW) in India. It aims to improve healthcare services by collecting feedback from patients about their experiences in public and private hospitals. By prioritizing patient satisfaction, this initiative ensures that hospitals are held accountable for their services while addressing gaps in healthcare delivery.

What is Mera Aspataal (My Hospital)?

Mera Aspataal, or My Hospital, is an IT-based initiative that collects real-time feedback from patients regarding their experiences in hospitals. The collected data is analyzed to identify areas for improvement, helping hospitals enhance the quality of healthcare services. This initiative is designed to make hospitals more patient-centric and accountable.

Patients can provide feedback through various channels, including:

• SMS
• Toll-free numbers
• Mobile apps
• Hospital kiosks

Objectives of the Mera Aspataal Initiative

1. Improve Healthcare Quality:
   Collecting feedback ensures that hospitals address patient concerns and enhance service delivery.

2. Enhance Transparency:
   Hospitals are encouraged to be more accountable by providing better care.

3. Boost Patient Satisfaction:
   A patient-centric approach ensures that individuals feel valued and cared for.

4. Data-Driven Insights:
   Feedback is used to make informed decisions for policy and operational improvements.

Key Features of Mera Aspataal

1. Multiple Feedback Channels

Patients can share their feedback using:

• The Mera Aspataal mobile app (available for Android and iOS).
• SMS services for direct feedback.
• Toll-free numbers for phone-based surveys.
• Feedback kiosks installed in participating hospitals.

2. Comprehensive Feedback Mechanism

Feedback includes aspects such as:

• Cleanliness of the hospital.
• Behavior of staff and doctors.
• Quality of food provided.
• Waiting time and overall satisfaction.

3. Real-Time Monitoring

The initiative tracks patient satisfaction in real-time, ensuring immediate responses to pressing concerns.

4. Nationwide Coverage

Implemented in both public and private hospitals, ensuring a wide reach across India.

Why Was the Mera Aspataal Initiative Introduced?

Despite significant advancements in healthcare, patient satisfaction often remained overlooked. Common complaints such as long waiting times, unclean environments, and lack of staff cooperation needed attention. The Mera Aspataal initiative was introduced to:

• Empower patients by giving them a voice.
• Improve hospital services based on real-world feedback.
• Create a transparent and accountable healthcare system.

Who Can Use Mera Aspataal?

Anyone who has received treatment or services at a participating hospital can provide feedback through Mera Aspataal. This includes:

1. Patients admitted for treatment.
2. Outpatients (OPD) who visit for consultations.
3. Attendants who observe the hospital environment during a patient’s treatment.

Benefits of Mera Aspataal

1. Empowers Patients:
   Patients can openly share their experiences, ensuring their voices are heard.

2. Improves Healthcare Quality:
   Feedback directly leads to better hospital facilities and services.

3. Transparency in Healthcare:
   Hospitals become more accountable to the public by addressing complaints.

4. Enhanced Patient Trust:
   Regular feedback and improvements build confidence in the healthcare system.

5. Policy Improvements:
   Feedback data helps the government design better healthcare policies and initiatives.

Advantages of Mera Aspataal

1. User-Friendly System:
   The multiple feedback options make it easy for everyone to participate.

2. Inclusive Approach:
   Both urban and rural hospitals are covered under this initiative.

3. Real-Time Monitoring:
   Immediate data collection ensures quick action on patient concerns.

4. Wide Accessibility:
   Available in multiple languages to cater to diverse populations.

5. Focus on Improvement:
   Hospitals are encouraged to continuously enhance their services.

Disadvantages of Mera Aspataal

1. Low Awareness:
   Many patients are unaware of this initiative and its benefits.

2. Digital Divide:
   Patients in rural areas may face challenges accessing the mobile app or digital kiosks.

3. Delayed Action:
   Some hospitals may be slow in addressing feedback due to administrative delays.

4. Lack of Participation:
   Hospitals may not actively promote the initiative, reducing its effectiveness.

5. Data Privacy Concerns:
   Patients may hesitate to provide feedback due to fears about data misuse.

How to Use Mera Aspataal?

Step 1: Visit a Participating Hospital

Ensure that the hospital you visit is part of the Mera Aspataal initiative. Look for feedback kiosks or inquire with the hospital staff.

Step 2: Choose a Feedback Channel

You can provide feedback using any of the following methods:

• SMS: Send your feedback to the designated number provided by the hospital.
• Mobile App: Download the Mera Aspataal app from the Google Play Store or Apple App Store and follow the instructions.
• Toll-Free Number: Call the toll-free number to share your experience.
• Hospital Kiosk: Use the touchscreen kiosk available at the hospital to submit your feedback.

Step 3: Fill Out the Feedback Form

Provide honest answers about your experience, covering areas such as:

• Quality of care.
• Behavior of staff.
• Cleanliness and facilities.
• Overall satisfaction.

Step 4: Submit Your Feedback

Once you complete the form, submit it. Your feedback will be recorded and sent to the central database for analysis.

Step 5: Follow Updates

Regularly check for updates about the actions taken based on feedback through the Mera Aspataal app or hospital notices.

The Mera Aspataal (My Hospital) initiative is a significant step toward transforming healthcare in India. By enabling patients to share their experiences, it ensures that hospitals become more responsive and patient-friendly. This initiative not only improves healthcare services but also empowers individuals to actively contribute to building a better healthcare system.

To participate and learn more about Mera Aspataal, visit the official website.

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With Mera Aspataal, healthcare in India is truly becoming patient-first! Share your experience and make a difference.